WELCOME TO SOLE TX

What do I do if I suffer from one of these common foot conditions?

Review below or continue to our Foot & Ankle Conditions page to read further details about these foot conditions or contact us now to see if Sole Tx can help alleviate your foot pain.  

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• Plantar Fasciitis:    Plantar Fasciitis is a condition wherein the plantar fascia is pulling on the periosteum at the calcaneus therefore causing inflammation, pain and tenderness on the bottom of the foot.  The tenderness is usually toward the heel but the entire sole of the foot can be affected.  A sign of abnormal tension or tightness that can lead to Plantar Fasciitis is a bony prominence (heel spur) that develops when the inflamed plantar fascia attaches to the heel bone (calcaneus).  Plantar Fasciitis can make walking and running difficult.  It can make the foot feel particularly stiff and sensitive in the morning or when rising after sitting. Plantar fasciitis makes it difficult to walk barefoot on hard surfaces.  Sometimes the bottom of the foot can feel warm, swollen, and tender.

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• Bunion:  A Bunion is a medial deviation and inflammation of the Metatarsophalangeal (MTP) joint of the big toe.  It's also known as Hallux Valgus.  It's an unnatural bump on the side of of the foot at the base of the big toe.  The tissue surrounding bunions often becomes painful and inflamed.

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• Achilles Tendonitis: Achilles Tendonitis is a condition wherein the Achilles tendon, at or near its insertion to the posterior aspect of the calcaneus, becomes inflamed and causes pain.  An inflamed or tight Achilles can change how stress is distributed throughout your foot and can lead to increased pressure and pain in the ball of the foot.

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• Chondromalacia Patella:  Also known as Patellofemoral Pain Syndrome, Chondomalacia Patella is a painful, degenerative cartilage condition that rubs against the medial femoral condyle.

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• Hammer Toes:  Hammer Toe is a condition wherein there is contracture of the Proximal Interphalangeal Joint (PIP) usually in the second toe, but sometimes the third toe.  A Hammer Toe is a toe that is bent because of a muscle imbalance around the toe joints.  The imbalance causes the toe to bend at one or more joints, pushing the middle of the toe upward in a claw-like position.

• Shin Splints:  A shin splint is a condition wherein the periosteum of the tibia is damaged when it is pulled away by an overstressed tibialis posterior muscle.

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• Corns:  A Corn is an area of thickened skin tissue on the top of the toes or in between the toes due to irritation and friction from a bony prominence.

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• Calluses:  A Callus is an area of thickened skin tissue on the bottom of the foot due to irritation.

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• Morton's Neuroma: Morton's Neuroma is characterized by pain located in the third inter-space.  It is a benign but painful growth of fibrous tissue.  The growth arises in the nerve cells and most often occurs between the third and fourth metatarsals.

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• Ilio Tibial Band Syndrome:  Ilio Tibial Band "friction syndrome" is a condition wherein the Ilio Tibial Band is stretched and torqued and the distal end rubs across the lateral condyle of the femur.

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• Dropped Metatarsal Head:  A Dropped Metatarsal Head is a condition where one of the metatarsal bones is lower than the others at the distal end.

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• Metatarsalgia:  Simply put, it generalized pain underneath the metatarsals.  It is a term most often used to describe ball of foot pain.  Other symptoms can include:  Pain in your toes can be described as aching, sharp or burning, increased pain when walking, running, standing for going barefoot, numbness or tingling in your toes and feeling as though there's a pebble in your shoe.

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• Piriformis Syndrome:  Piriformis Syndrome is a condition in which the piriformis muscle irritates the sciatic nerve.

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• Gout in the Feet:  Gout is characterized by sudden, severe attacks of pain, redness and tenderness in joints, often the joint at the base of the big toe.  It is a complex form of arthritis.

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• Diabetic Neuropathy:  Diabetic Neuropathy is a type of nerve damage that can occur if you have diabetes.  High blood sugar (glucose) can injure nerve fibers throughout your body, but Diabetic Neuropathy most often damages nerves in your legs and feet.  Depending on the affected nerves, symptoms of Diabetic Neuropathy can range from pain and numbness in your extremities to problems with your digestive system, urinary tract, blood vessels and heart.  For some people, these symptoms are mild; for others, Diabetic Neuropathy can be painful, disabling and even fatal.  Diabetic Neuropathy is a common serious complication of diabetes.  Yet you can often prevent it or slow its progress with tight blood sugar control or healthy lifestyle.

What are your costs?

Do you direct bill my insurance company?

At this point, we don't direct bill as of yet.  Sole Tx will be advised immediately once that option is made available for our industry.  We take full payment when you decide to order Custom Made Orthotics, medical compression stockings and/or Orthopaedic shoes from Sole Tx. We provide you with all the necessary documents to submit to your insurance carrier for reimbursement.  Please ensure that you contact your insurance company first prior to ordering your non-refundable Custom Made Orthotics, medical compression stocking and/or Orthopaedic shoes so that you are compliant and get full reimbursement.  At Sole Tx we accept debit, cash, certified cheques and all major credit cards.  

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Questions to ask your insurance carrier prior to ordering any qualified products offered by Sole Tx: 

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-  Am I covered for Custom Made Orthotics, medical compression stockings and/or Orthopaedic shoes?

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-  Are my family covered for these products if it is medically required?

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-  How much am I covered for?

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-  What documents do I need to submit to you?

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-  Is there a specific form for Custom Made Orthotics that I need to fill out?

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-  Do I need a prescription?

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-  When will I get reimbursed for my Custom Made Orthotics?

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-  Am I covered every year for a new pair of Custom Made Orthotics?  

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Please note that Pre-fabricated Orthotics, Over The Counter (OTC) foot care products and commercialized running shoes are not eligible for reimbursement.  These products are made available for our patient's convenience if they do not qualify for Custom Made Orthotics, medical compression stockings and/or Orthopaedic shoes.  Insurance companies require a medical prescription(s) for any medical device(s) that they cover; signed by a qualified medical practitioner.

Sole Tx Warranties and Returns Policy

All Custom Made Orthotics and/or Custom Made Medical Devices (Made to Measure Medical Compression Stockings, Custom Orthopaedic Shoes, Custom Ankle Foot Orthosis) are non-returnable and non-refundable for credit.  Each Custom Made Orthotic and Custom Medical Devices are manufactured based on your unique individual impression and diagnosis.  If prescribed results are not achieved, we will collaborate with you and our Footmaxx Orthotic Lab and team of 12+ foot specialists to identify the problem and work towards a satisfactory result.

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Footmaxx Orthotic Module-  12 months- against carbon fibre modules cracking, splitting or breaking under normal wear and tear*

Lifetime- against other modules cracking, splitting, or breaking under normal wear and tear*

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Footmaxx Orthotic Top Cover, Bottom Reinforcement, Components-  6 months against Orthotic de-lamination, tearing of the original top cover and bottom reinforcements; 12 months-  against MaxxLife Orthotic de-lamination, tearing of the original top cover and bottom reinforcements

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Footmaxx Modification Charges-  No charge for first modification (0-3 months after initial dispensing date)  

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4-12 months-  $100

13-24 months-  $150

25-60 months-  $200

60+ months-  New Product Pricing

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*Normal wear and tear is defined as using the product according to its intended purpose.

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What is your new patient procedure?

We invite you to contact us first with any questions or concerns that you may have about your feet.  We will do our best to answer your questions promptly.  When you are satisfied and confident with us, the next step is to book your complimentary 1 hour foot examination.

The Initial Examination

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Your first appointment is an information gathering session that allows us to learn how we can help you.  You will fill out a Patient Intake Form, Medical Questionnaire and Consent Form to begin your private consultation with our foot specialist.  A copy of your medical prescription and diagnosis will also be reviewed at this time. Then we will move on to perform a thorough lower limb bio-mechanical examination.  Next, we will use our state of the art diagnostic system and proprietary software by Footmaxx Metascan™ and 3Dmaxx to evaluate your balance, knee, hip, lower back and bio-mechanical problems.  

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We will go through our findings together so that we can help formulate a treatment plan.  Our foot specialist will only recommend the best solution to get you walking optimally.  You can be confident that any solution we choose will be paired with a carefully, hand-selected product by our foot specialist.  Nothing below the best in our industry will be offered at Sole Tx.  

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Once, a mutual agreement is made on the best treatment plan; full payment will be required to order the Custom Medical Device.  The Custom Medical Device will be ordered, delivered and dispensed by our foot specialist within 7-10 business days.  If the delivery and dispensing date is delayed due to unforeseen circumstances, a courtesy call and/or email with an update will be made as often as needed. 

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At the delivery and dispensing visit, the following will be provided: 

-  Proper post operative care, exercises and instructions

-  Required insurance documents 

-  Follow up appointment